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Highlights from January 2024

Investors of People

Our managers were excited to celebrate winning the silver Investors of People award at Hensol Castle. Thank you to every one of our staff members who have contributed towards this brilliant achievement.

Resident Birthdays

Two of our residents celebrated some pretty big birthdays this month. NW celebrated his 40th Birthday on January 19th and enjoyed a lovely meal at the Salt Water Inn, in Porthcawl.

MF also celebrated his 50th on January 19th. For his birthday he enjoyed a visit to the Monkey Sanctuary in Caehopkin. He also enjoyed a birthday meal on the 22nd at Whether Spoons in Bridgend.

Bellwave Corner

It’s been a bustling start to the year at Bellwave Corner!

We’ve had our two resident birthday milestones. Aside from that, MF keeps impressing us by attending Slimming World and hitting the gym regularly, also enjoying his time at the Arts and Crafts group every Thursday.

JK and Efa had a great time playing airsoft in North Cornelly, diving into the mud and the fun of airsoft guns, with Efa finding a new hobby. NW proved his skills at pool once again, beating JK 4-1.

IW, our new chef, has been delighting us with his culinary talents, cooking up everything from curries to jacket potatoes. NL is eagerly anticipating a shopping spree next week at Currys and Sports Direct, excited to indulge in some self-treats.

Next month, we’re all excited for the 6 Nations celebration and Valentine’s Day activities, including card making.

Bellwave Cottage

January kicked off with a buzz of activity at the Cottage, as some residents teamed up for gym sessions in Bridgend every Thursday, getting a solid start on their fitness resolutions. Meanwhile, others enjoyed their usual routines, including shopping and coastal walks.

MB tested his luck at Castle Bingo, almost clinching a win in several games! Despite not winning, he enjoyed a lovely lunch and felt warmly embraced by the local community.

On January 20th, MB experienced his first rugby match at Brewery Field, watching Bridgend Ravens take on Pontypridd. The game was preceded by a tribute to the legendary JPR Williams, with his former teammates and family retiring his Bridgend no. 15 jersey.
It was a memorable day for MB, who’s keen to watch more matches there.

We’re also thrilled to welcome Steph back from maternity leave and bid farewell to Julia Lewis.

It’s been a month of mixed emotions and new beginnings at the Cottage and we are excited for next month’s plans!


Jennifer CosslettHighlights from January 2024
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Highlights from December 2023

Recent Updates

Looking Forward

Serendipity is poised for growth and progress this year. Key initiatives like the Ratings System steering group and leadership workshops will drive vital changes and standardise team leadership, shaping the culture we aspire to within Serendipity.

Bi-Annual Staff Forum

Serendipity just wrapped up a fantastic bi-annual staff forum where everyone shared ideas on rewards, culture, and more, helping make our place awesome to work at. Meanwhile, our first Ratings System group, with some of our top team members, is working hard to up our game and hit those ‘Excellent’ ratings, showing our commitment to getting better and better.

Bellwave House

Winter Wonderland

December at Bellwave House was a festive whirlwind! Our residents and staff had a blast on our annual Christmas shopping day and trip to Winter Wonderland in Swansea.We enjoyed a meal at Founders and Co, shopped around the city centre, and revelled in Winter Wonderland’s rides, hot chocolate, and toasted marshmallows.


Christmas Gathering

We also hosted fun in-house events, including Christmas card making, karaoke, and a tea and cakes afternoon. These gatherings brought together residents and staff from across our organisation, making the lead-up to Christmas a time of joy and community.

Bellwave Corner

This December was packed with festive fun at Bellwave Corner. We kicked off with a popular games afternoon, enjoyed decorations and gifts, and savoured trips to the “Beauty and the Beast” pantomime and Cardiff Winter Wonderland for ice skating and rides. Our Christmas dinner with staff was a heartwarming highlight.

Jk had a great time at Swansea’s SC2 indoor waterpark and is excited for next month’s Air-soft. Plus, we celebrated NL’s birthday, adding more joy to an already joyful time of year!

Bellwave Cottage

This Christmas at the Cottage was a wonderful time. Two residents stayed, exchanging gifts with family, then enjoying a cozy Christmas Day with more presents and a delicious lunch. Another resident excitedly spent the holiday with family.

Our coffee morning buzzed with friendly chatter, hot drinks, and mince pies, kicking off the season wonderfully. Big thanks to Serendipity for a delightful meal at The Red Dragon, complete with Alfie, a former Welsh rugby star, as our waiter. The afternoon was brightened by our extended team’s presence.

Additionally, Resident MB had a blast at our board game event, cherishing the games and camaraderie. This festive season at the Cottage was truly unforgettable, filled with joy and community spirit.

Bellwave Apartments

We’re excited to welcome Dean, our newest staff member, who’s fitting in nicely and enjoying meeting our residents. We recently had a festive Christmas Cake afternoon at the apartments, where we welcomed guests from other projects. The highlight was a live performance by our talented resident, Steven.

Additionally, our upstairs crew had a great time recently, cooking and sharing a delicious breakfast together.


Jennifer CosslettHighlights from December 2023
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Highlights from November 2023

Investors in People Awards

This November, our managers represented Serendipity at the Investors in People Awards. We are very proud to say that Serendipity was a finalist! At Serendipity we commit to “Making Work Better” and were so proud of this achievement.

A New Serendipity Location

We are excited to introduce Bellwave Drive!

This new location is the latest addition to Serendipity’s Supported Living Services in the heart of Bridgend. It’s a warm, rustic place that’s already beginning to feel like home for our two new residents.

A big thank you to Chloe, our Senior Support Worker from Bellwave House, for bringing her invaluable experience. We remain committed to high-quality care and fostering independence. Our recent Bonfire Night was a blast – a great start to more fun and learning this festive season!

Bellwave House

A Fresh Coat of Paint

Bellwave House is undergoing a makeover with both the kitchen and dining area being painted. We have now got rid of the dark grey (sorry Matt) kitchen paint! Our next step is to decorate our dining room with some soft furnishings adding some much needed colour to help brighten up the environment. Its imperative that our residents feel like its a homely environment. We know that the environment where you reside is important to mental well-being.

Spooky Celebrations

Bellwave House hosted a halloween party and invited residents and staff from other locations. It was lovely to get together and everyone had fun.

Bonfire Night

Residents from Bellwave House attended the bonfire event in Bellwave Drive, everyone enjoyed getting together.

Sea Front Rides

Every week a charity who operate Trishaws come to take our residents on a ride around Porthcawl sea front. All who went on the rides really enjoyed.

A New Resident

Bellwave House welcomed a new resident, who comes to us from Taith Newydd.

The Road to Independence

GW was assessed as being ready for his next steps to independent living and has settled in really well.

We said goodbye to AE who moved on to the next step to independent living at Bellwave Drive, and it has been reported that she is settling in really well.

Bellwave Corner

It’s been another action-packed month at Bellwave Corner! The Bonfire Night party was a hit, with NW and MF having a blast with the sparklers.

Let’s Get Fit!

Our resident JK has been a fitness enthusiast, making waves at the Bridgend Life Centre pool and scoring a big win in bowling at Swansea, with MF closely following in second place – quite the debut for him! Meanwhile, MF is on a fitness and health journey, balancing gym sessions with his participation in Slimming World.

Chef’s in the Kitchen

He’s been cooking up a storm too, dishing out tasty homemade meals like spaghetti bolognese and cottage pie. His dedication to a healthier lifestyle is truly inspiring!

Puppy Pals

Our residents have also been enjoying the company of staff dogs, taking them on joyful walks. These furry visits always bring smiles and laughter. And, of course, the festive spirit is in full swing at Bellwave Corner!

Deck the Halls

The excitement over advent calendars is palpable, with everyone doing their best to resist the temptation of finishing all the chocolates too soon. It’s all about the countdown to Christmas and making every moment of this season special.

Jennifer CosslettHighlights from November 2023
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Highlights from October 2023


A New Ratings System

In light of Care Inspectorate Wales (CIW) upcoming implementation of a rating system for care providers, Mark Davies, Bellwave House Manager, is creating a steering group to enhance Serendipity’s ratings. They will benchmark current performance, devise strategies to meet standards, and ensure readiness for the 2025 rating system implementation.

Bellwave Apartments

Staff Updates

We would like to welcome two new staff members to the team at Bellwave Apartments, Charlotte Griffin and Jan Hoseason. We look forward to working with you and seeing how amazingly you contribute to the growth here at the apartments.

Latest News

In October, we had a blast celebrating a special birthday at the apartments. Our birthday star absolutely loved basking in the limelight and tucking into her much-anticipated rump steak!It was a double celebration as we also toasted to her first year with us.

A massive shout-out to all our apartment staff from Kelly & Matt – you guys are amazing! Your hard work and team spirit never go unnoticed. A big thanks to our friends from the other homes who chipped in; we couldn’t have pulled this off without you. Your dedication to our residents is what makes this place special. Cheers to all!

Bellwave Corner

Latest News

Bellwave Corner has been buzzing with pool games, swims, dog walks, and baking sessions. Two residents celebrated World Mental Health Day in Porthcawl, while Halloween saw us pumpkin picking and enjoying spooky movies on the big screen.

We’ve been sharing tips on healthy eating and saving energy, and a shout-out to MF for smashing it at slimming world.

Also, our staff Mental Health Support Group is thriving, this week’s mental health Bingo offered self-care goodies for prizes!

Bellwave House

Staff Updates

Bellwave House is thrilled to welcome new team members Sue Thomas, Rio Morgan and Ria Griffiths. We are grateful to have such amazing people working for Serendipity and we’re happy to see that trend continue with these new additions.

Latest News

Bellwave House is sprucing up, with fresh paint for the kitchen and dining area. The Wales v Argentina quarter-final was a blast despite the loss, complete with a buffet and a rousing rendition of the national anthem! Cheers to AE, who’s moved to supported living, a real success story of growing independence. We’re all rooting for her in her new chapter.

Mark’s attendance at the Social Care Wales ‘Well Being’ conference has sparked new ideas for staff and resident well-being, including Efa’s mental health support group. He’s also been recognised for his input on ‘Compassionate Leadership’, something we’re keen to expand on.

Our recent ‘World Mental Health Day’ event was a hit, where discussions on mental health prevalence, autism, treatments, support groups, and celebrity experiences helped in normalising the conversation and tackling stigma.

Bellwave Cottage

Latest News

Halloween at the cottage was a scream—literally! The residents had a chillingly good time watching horror flicks and getting visits from Trick or Treaters.

World Mental Health Day was a huge success. It was a powerful chance for us all to come together, spread knowledge, and advocate for mental health as a fundamental human right. It set the perfect tone for more events like this in the future.

Big cheers for our own MB, who’s a true local hero, volunteering every Monday at theBridgend Foodbank Warehouse. He’s not just helping with orders and deliveries; he’s making sure those in need have access to essential food items. Hats off to you, MB!

Jennifer CosslettHighlights from October 2023
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Highlights from September 2023


Exciting Announcement

We are excited to announce that Serendipity Care and Support has been shortlisted for an IIP (Investors In People) award. The awards will be held 14th November and we are all very excited. Thank you all for your contribution towards this nomination.

Serendipity’s Support Group

We are very pleased to share that our new mental health support group has started this month. Every other Thursday, the group will meet for group discussions as well as one-on-one support, monthly diaries, resource sharing and other ways we can support people through hard times in their lives. A big thank you to Eva for setting this up.

Bellwave House


Bellwave House has undergone a number of audits over the past few months and we’ve received excellent feedback in all. Among the audits was one by the  Health Board Commissioners. Unsurprisingly to us, they did not highlight any areas for improvement. We are all committed to providing excellent quality care at Bellwave House, and Serendipity as a whole are always striving for continuous improvement in all areas of care.

Off to College

One of our residents (AE) started college a few weeks ago. This is a huge achievement for AE given her anxieties of being in crowds. AE is learning catering level 1, she is already an excellent cook but will use this course to develop her skills further and start to cook more complicated dishes. It goes without saying that all of us are very much looking forward to that! Well done AE for facing your fears!

Aiming for Excellence

In other news Mark Davies and Matt Penpraze recently attended a CIW forum where the main topic was around the implementation of a new ratings system.  The ratings system classifications will be as follows:  Excellent, Good, Needs Improvement, Poor.  It goes without saying that Serendipity will be aiming for Excellence, but in order to achieve this we will need to be sector-leading!

Bellwave Corner

Fun times Continue

We’ve had a great month of fun and plenty of activities at Bellwave corner. The  pool tournament from last month is ongoing, we’ve been enjoying more shopping trips and even a round of mini golf.

End of Summer Festival

We also hosted an “End of Summer Festival”, allowing residents and staff an opportunity to connect with their friends from across the other properties. It was a great afternoon!


Bellwave Apartments

September Events

We have had a great month at Bellwave Apartments with lots of exciting events. We’ve had awesome movie nights, trips to Aberavon seafront, shopping excursions and much more.

An Artist Among Us

We were also excited to discover one of our residents amazing artistic talent. We were blown away when he presented an incredible portrait he had drawn of Syd Barrett from Pink Floyd, one of his favourite bands.

Bellwave Cottage

The King (of Rock and Roll) Arrives in Porthcawl

Bellwave Cottage is a-buzz as the Elvis festival has descended on Porthcawl. To celebrate, we enjoyed a fantastic music festival put on by Bellwave Corner with music and games.

A Visit to The Bay

Aside from that spectacle, a visit to Cardiff Bay was organised for the residents. We spent time taking in the views and historical buildings such as the Norwegian church art centre.

Staff Updates

Congratulations to Julie Humphreys who has recently been promoted to Acting Senior Support Worker for Bellwave House.

Julie has worked in the social care sector for a number of years having worked in a nursing home prior to joining Serendipity. Julie enjoys her work and feels extremely rewarded by supporting vulnerable people to lead fulfilling lives. Julie is doing an excellent job and is enjoying her new role.[/vc_column_text][/vc_column][/vc_row]

Jennifer CosslettHighlights from September 2023
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Highlights from August 2023

Bellwave Corner

It’s been an exciting and eventful month at Bellwave Corner. Our very own resident, MF, has embarked on a journey with Slimming World. It’s wonderful to see his dedication with his visits being every Thursday.

On the morning of August 1st, our resident NW from Bellwave Corner joined us at our Coffee morning event over at Bellwave Cottage, further strengthening the ties of our Bellwave family.

MF recently had an amazing time at Porthcawl Fair. Alongside the thrilling rides, a leisurely walk by the beach made the trip even more special, especially when spotting the charming donkeys at the shore. Meanwhile, residents NW & JK participated in the Pool tournament in Porthcawl. A couple of shopping trips for a two of our residents as well, with IW venturing to the bridgend shops and MF visiting Argos.

August 15th was a pawsitively delightful day! All our residents got to interact with a staff member’s two dogs. Cuddles and treats all around as well as a nice walk for all who wanted to go. Judging by the wagging tails and smiling faces it was a day enjoyed by all involved!

We are very proud of our resident, IW, as he completed his first walk from South Cornelly to the Tesco Express in North Cornelly. It’s about a 30-minute walk there and back, which marks a significant achievement for IW.

Upcoming Events:

  • On the 1st of September, we’ll have our Bellwave Corner Indian “Fakeaway” event. Stay tuned!
  • Finally, bid farewell to the lovely season as we celebrate the End of Summer Bellwave Corner Music Festival on 22.09.23.

Bellwave Apartments

August has been another rich and rewarding month at Bellwave Apartments. Here’s some of the highlights that made us smile, laugh, and cherish the community we’ve built.

One of our residents had a lovely day out in Cardiff with support workers Rhian & Katie. The day was marked by the rustling shopping bags and the thrill of trying on a bunch of outfits. Gearing up with a new wardrobe, she’s all set and eagerly anticipating an Autumn shopping spree.

The aroma wafting through the apartments said it all! Another resident showcased her culinary prowess, whipping up a delicious lasagne for all. And yes, it was most certainly as delicious as it looked!

The ever-enthusiastic support worker, Mollie, embarks on a new journey in the NHS. Here’s wishing her the very best in her new role. Simultaneously, Richard, our esteemed senior support worker, is switching lanes but not leaving the track—while he bids his primary role goodbye, he’ll still be with us for bank work. All the best, Richard! And in a twist of happy events, while we bid Katie adieu in our last newsletter, this month it’s a different story – she’s back and joining us as the new Senior Support Worker. Welcome back, Katie! Your return has certainly brightened our corridors.

There was an extra wag and woof in our apartments recently. Kaitlin, our support worker, brought in a furry companion who not only offered countless cwtches but is also expecting her own little bundles of joy soon. We’re eagerly waiting for the litter of pitter-pattering paws and a dose of puppy therapy!

The splashes and giggles were hard to miss when one of our residents ventured to LC2 in Swansea for a swimming session, accompanied by the supportive Damian. The experience was so enjoyable, an encore is already on the cards for next month.

For one resident, the echoing chords of a Pink Floyd tribute act in Porthcawl Pavilion became a memory to cherish, thanks to the company of support worker Rob.

Life at Bellwave Apartments is never dull, filled with moments big and small, that make every day unique. Looking forward to many more such experiences in the coming days!

Bellwave Cottage

A warm thank you to all who joined our recent coffee morning at the Cottage. The room was filled with laughter, the clinking of coffee mugs, and joyful conversations. The residents had a wonderful time, making it an occasion that will be fondly remembered.

The Brogden witnessed an afternoon of exciting pool competition. With contenders from all walks showcasing their skills, the atmosphere was thick with friendly rivalry and admiration. Every participant was a victor, and we’re eagerly awaiting the next face-off.

We have had a couple of cottage birthdays coming up in September. Happy Birthday Mary and PW. A belated but hearty birthday wish to MB for August.

Bellwave House

Staffing Updates:

Chloe Morgan, our esteemed Senior Support Worker, is taking her expertise and enthusiasm to our new venture, Bellwave Drive. Her contribution to Bellwave House has been immense, and we’d like to extend our warmest appreciation for her unwavering commitment. Best of luck, Chloe!

A huge congratulation is in order for Richard Gregory! From diligently serving as a Night Support Worker, Richard is now ready to embrace his new role as a Senior Support Worker at Bellwave House. We’re excited to witness his journey in this elevated role.

Let’s extend a hearty welcome to the newest members of our Bellwave family. Adrienne Morgan joins us as a Support Worker, bringing fresh energy and perspective. We’re also thrilled to have Karen Raikes onboard as our Night Support Worker. We look forward to their contributions and the shared journey ahead.

Bellwave House Activities:

Our residents have been having a fantastic time, engaging in a myriad of activities. Here’s a snapshot:

  • Culinary Delights: Our kitchen has been bustling with activity, as residents have taken to the helm to whip up delectable dishes.
  • Beach Visit: A visit to Ogmore Beach was a refreshing retreat, with the waves and sands being just what the doctor ordered.
  • Pampering and Relaxation: Our pamper afternoon was all about self-care, relaxation, and rejuvenation.
  • Cinema Evenings: Comfy couches, engaging movies, and a sprinkle of snacks made for perfect movie evenings.
  • Barbecue: The tantalizing aroma of the BBQ was hard to resist, and so were the conversations around it.
  • Cottage Coffee Morning: Our regular Cottage Coffee Morning, always a favourite, for its blend of caffeine, cakes and conversations.
  • Walking Wonders: The picturesque views at Ogmore/Rest Bay were explored and cherished during our recent walks.
  • Mans best friend: Dog walking sessions that brought joy not just to our four-legged friends but our residents too.
  • Billiards Battle: The recent Pool Tournament was a testament to the sporting spirit of our residents.
Jennifer CosslettHighlights from August 2023
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Highlights from July 2023



Bellwave Apartments

At Bellwave apartments, we are pleased to announce that Kelly Evans will be joining our team as a new Home Leader. Kelly brings with her a wonderful passion for her work and extensive experience in the supported living sector. Kelly has spent the past nine years working in Supported Living for Young People Experiencing Homelessness, Care Leavers and Young People with Mental Health and Complex Needs.

Kelly has settled in quickly and would like to extend her gratitude to the team for their warm welcome and ongoing support. We are excited to see what she brings to the apartments and have no doubts that she’ll fit right in with the rest of our amazing staff.

Bellwave Apartments support staff member, Katie Bethell is moving on and heading over to Bellwave Cottage, to take the next steps in her career as Senior Support. Katie’s presence at Bellwave apartments will be greatly missed by staff and residents alike. Katie is always striving to provide the best possible support to the residents, and during her time at Bellwave Apartments, has taken on additional responsibilities to support the senior support workers.

She has been an integral part of the teams so it is with heavy hearts that the team and residents at Bellwave Apartments bid Katie farewell. We all sincerely wish her the very best on her new adventure and have no doubt that she’ll be an outstanding addition to the team at Bellwave Cottage.

In addition to all of this shuffling staff excitement, we’ve also just marked our 2 year anniversary as Bellwave Apartments! We celebrated in style with a BBQ Garden Party, and were joined by some of our great people from across the entire Bellwave family.

Bellwave Cottage

The team and residents at Bellwave Cottage would like to pass a huge congratulations on to our resident MB for PASSING his College Level 1 course, Introduction to Professional Cookery. To celebrate in style he has been on his holiday to Tenby supported by our lovely Lead of the Cottage Ian Heard. The cottage has enjoyed a freshening up, being decorated and painted after getting the go ahead from our residents.

MB in Tenby!
Holiday to Tenby

Bellwave House

Bellwave House has seen the addition of some lovely female residents which, as with any new addition to our home, has been an exciting time for everyone. We’ve been busy this month with a whole lot of exciting activities that have well received by all. Movie nights, Joyriders sessions, adult colouring and cooking sessions to name a few.

A standout highlight was celebrating Jamie’s birthday, the buffet food was amazing! We’ve also been fortunate to have Chef MB, a resident from Bellwave Cottage, delighting our taste buds at Bellwave House, supported by the lovely House resident AE. Lastly, we’re very proud to announce that our youngest resident has been accepted onto a Level 1 Professional Cookery course – a testament to the drive and talent within our walls.

Chef MB and his amazing assistant AE
Our wonderful in house chefs!
AE’s creation

Bellwave Corner

At our newest property addition, Bellwave Corner, we have been busy planning and holding a pizza party, BBQ, and facilitating visits to the local circus. We’ve loved seeing the creativity on display from Efa and Helen as they’ve helped with these events. They’ve both been pushing for our residents to be community involved as much as possible, which is great to see. We are doing our best to encourage our residents to walk and cycle whenever possible.

James WatkinsHighlights from July 2023
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Serendipity’s 2023 SME UK Award Victory

We are thrilled to announce that Serendipity have been awarded the 2023 SME UK Business Enterprise Award for the Most Supportive Residential Care Home.

The UK Enterprise Awards have a unique methodology that sets it apart. These awards are not just about who nominates or submits the most compelling case. It’s about going above and beyond, being thoroughly researched, analyzed, and ultimately recognized for the incredible work one does.

So, what distinguished us from the rest? It was our unwavering commitment to our staff and their wellbeing. We believe in fostering a nurturing, supportive environment, not only for the residents we care for, but also for the people who make our work possible – our extraordinary team.

Our employee-centric philosophy has been the cornerstone of our ethos. From the moment someone joins our team, they are enveloped in a culture of support and encouragement. We view our employees as family and believe in their growth as much as our own. Incentives are not just rewards, but tokens of recognition for their commitment and hard work. It’s about letting them know that they are valued and appreciated.

Promotions from within the company are not just occasional occurrences but an integral part of our company ethos. We invest heavily in continuous professional development, providing our staff with all the resources and support they need to grow and excel in their roles. This approach not only encourages loyalty but also guarantees that our residents receive the best care from well-trained, dedicated professionals who are familiar with their needs and histories.

This award is a testament to our dedication, but it also sets a new benchmark for us. We will continue to strive, to innovate, and to support all those who make our care home a beacon of compassion and excellence. The journey continues, and we’re excited for the road ahead.

Thank you to the SME UK Business Enterprise Award for this tremendous honour, and to our wonderful team, residents, and their families for their unwavering faith in us. Here’s to many more milestones ahead!

Below is a link to the article on Serendipity on the UK Enterprise website. Page 136.

Jennifer CosslettSerendipity’s 2023 SME UK Award Victory
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